Frequently Asker Questions

After placing your order, you should receive an order confirmation email with an estimated shipping timeframe.

After placing your order, you will receive a separate email with tracking information.

If you cannot locate or receive the email, contact our support team for assistance at cs@ckeep.com or text at (+1) 213 378 6121.

FREE shipping: All orders over $19 (excluding any tax, promotions & discounts)

Most orders are shipped within 48 business hours (excluding weekends and holidays), and you will receive an email with tracking information once the order is shipped. Once an order has been placed, we cannot make edits, adjustments, or changes to the order or shipping. If you do not receive the relevant email or have any questions, you can contact our customer service by email: cs@ckeep.com

Generally, we can only update your shipping address before shipment. To ensure that your package can be delivered appropriately, please ensure that your address is complete and correct with all information, including apartment/suite/room/TEL numbers.

If you need to change the address on the day of placing the order, you can contact us, and we will reply to you according to the situation and whether it can be changed.

Here is the email address: cs@ckeep.com

When we ship packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit.

Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our company. If there is still no logistics update after a few days, please send Email: cs@ckeep.com

• Most orders are shipped within 48 business hours (excluding weekends and holidays), and you will receive an email with tracking information once the order is shipped.
• You can track your package by the tracking number. (If you don't receive the tracking number, you can email our customer service team —at cs@ckeep.com)
• Shipping details , please check the following table.

  Rejion	Processing Time	Delivery Time
  US	1-2 Business Days	3-4 Business Days
  UK	1-2 Business Days	3-4 Business Days
  CA	1-2 Business Days	3-4 Business Days
  DE	1-2 Business Days	3-4 Business Days
  JP	1-2 Business Days	4-6 Business Days
  Other Countries	1-2 Business Days	4-15 Business Days

  NOTE:

  • Delivery Time does not include the processing time required to process your order from the date your order is placed.
  • Make sure to confirm your shipping address before and after your order is placed, as a later change of address may incur additional charges, unable to change address or refund.
  • Unless there are special circumstances, we will not delay the delivery, you can receive your beloved products as soon as possible, but if there are special circumstances, we will send you an email notification and give compensation for delayed delivery to make up for it our fault.
  • To receive the notice from us, please make sure your e-mail or phone number is correct and available.

The tape incorporates kinematics, mechanics, geometry, anatomy, and physiology. It has been the result of clinical studies in sports medicine and rehabilitation medicine for many years.

The answer for some people is: yes.

Many studies indicate that kinesiology tape is most effective when combined with conventional treatment methods.

Because it is a non-invasive method, the effect is slower. But it's a method that we can trust.

TAPE is not a replacement for professional medical care. Warranties and remedies are limited to product replacement costs. Consult your doctor before use.

• Open wounds.

Using tape over a wound could lead to infection or skin damage

• Deep vein thrombosis.

Increasing fluid flow could cause a blood clot to dislodge, which might be fatal.

• Active cancer.

Increasing the blood supply to a cancerous growth could be dangerous.

• Lymph node removal.

Increasing fluid where a node is missing could cause swelling.

• If you wear the tape longer than a few days, it may begin loosening. Here are some tips for getting the tape off without hurting your skin
• Apply oil (like baby oil or olive oil) or lotion on top of the tape to loosen the strip.
• Remove it slowly. Don’t yank. Don’t pull up.
• After nudging up one end of the strip, press down on your skin to separate it from the tape.
• Pull the tape back against itself rather than straight away from you. Compress your skin gently while pulling the tape back toward the end tab.
• Walk your fingers along your skin as you go.
• If your skin is irritated or damaged, don’t reapply the tape. Consider talking the talk to your physical therapist or doctor. Then contact us, and we will do our best to solve it.

• Apply the tape 60 minutes or more before the activity.
• Clean and dry the area first. Clean the skin with rubbing alcohol - allow it to dry (do not use soap & water). Lotions and oils can prevent the tape from sticking.
• Trim excess hair. Fine hair shouldn’t be a problem, but dense hair could keep the tape from getting a good grip on your skin.
• For most treatments, you’ll start by tearing the backing paper in the center.
• Avoid touching the adhesive side with your fingers - when you remove the backing
• Cut rounded corners at the ends of each strip if they don’t already have them. The rounded corners are less likely to get snagged against clothing, which helps keep the tape longer.
• When you apply the first tab to anchor the strip, let the end recoil slightly after you take off the backing paper. You don’t want to stretch in the last two inches at either end because those tabs hold the tape in place. If you stretch the ends, the tape will pull your skin, which could cause irritation or make the tape detach sooner.
• Your therapist can let you know how much stretch to use in the treatment area. To get a 75 percent stretch, extend the tape as far as it will go and then release it about a quarter of its length. If you don't know, you can contact us.
• When you stretch the tape, use the whole length of your thumb across the tape to get an even stretch.
• After you apply the tape, rub the strip vigorously for several seconds. Heat activates the glue.
• CKeep Tape is made of a latex-free, medical-grade adhesive containing no known allergens. But human skin is varied, so we recommend cutting a small piece to test for discomfort and skin reaction before using it. If so, contact us, and we will handle it for you.

There is no performance difference between tape colors, only in tape tapes. (like Kinesiology Tape, Athletic Tape).

You can decide which tapes to choose based on the following criteria. ( If you have any questions about which tape may be best for you, please reach out to our customer service team, and they can assist you: cs@ckeep.com   TEL:（+1） 213 378 6121 )

• The level of activity.(how rigorous or intense)
• How long do you plan to use the tape? (We recommend 1-3 days)
• Will the taping application get wet？
• Do you need to take it out to use? We recommend pre-cut tape, which eliminates the need for scissors and is more convenient.

No matter where you purchased our CKEEP products, if you have any questions, you only need to provide your shopping information and pictures; we can completely solve it for you.

You can also reach our Customer Service team for additional assistance at cs@ckeep.com or by text at +1 213 378 6121.

CKeep Tape comprises a latex-free, medical-grade adhesive containing no known allergens.

The tape surface is either Cotton or a 100% synthetic fabric (for durability and breathability)

Muscle tape uses a skin-like cotton fabric and a unique rebound design, and a non-invasive method to achieve the effect of mimicking the strength of muscles or fascia to influence and regulate physiological functions, which is why it is also called kinesiology tape.